Refund policy
RETURN & REFUND POLICY
Last updated: August 29, 2026
We want you to be satisfied with your purchase from REBELLIOUS REBORN. This Return & Refund Policy explains the requirements and procedures for returns, refunds, exchanges, damaged or incorrect orders, and order cancellations.
RETURNS
We accept eligible returns requested within 14 days of delivery.
To be eligible for a return, merchandise must be:
- Unworn and unused;
- In the same condition in which it was received;
- Free from stains, odors, damage, alterations, or signs of wear;
- Returned with any original packaging included with the product; and
- Returned with all original product tags and hangtags attached, when applicable.
Items that do not meet these requirements may not be eligible for a return or refund.
A return must be requested and authorized before merchandise is sent back to us. Do not send a return without first contacting us.
To request a return, contact:
customersupport@rebelliousreborn.com
Please include your order number and the reason for your return request.
RETURN SHIPPING
Unless the merchandise you received is damaged, defective, or incorrect due to an error by REBELLIOUS REBORN, customers are responsible for the cost of returning merchandise.
Original shipping charges are non-refundable, except where required by law or when the return results from an error by REBELLIOUS REBORN.
We recommend using a shipping method that provides tracking when returning merchandise. We cannot guarantee receipt of a return package that cannot be tracked or verified as delivered.
REFUNDS
Once your return has been received and inspected, we will notify you whether the return has been approved.
If approved, your refund will be issued to your original payment method.
Please allow time for your bank, credit card issuer, or payment provider to process and post the refund after it has been issued. Processing times vary by financial institution and payment provider.
Shipping charges are not refunded unless otherwise stated in this policy or required by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your merchandise arrives damaged, defective, or incorrect, contact us as soon as possible at customersupport@rebelliousreborn.com.
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs showing the merchandise and the problem, when applicable.
We will review the issue and determine the appropriate resolution.
For verified damaged, defective, or incorrect merchandise resulting from an error by REBELLIOUS REBORN, we may provide a replacement, refund, or other appropriate resolution at no additional cost to you.
Availability of replacement merchandise cannot be guaranteed.
EXCHANGES
We do not currently offer direct exchanges.
If you would like a different eligible item, you may request a return in accordance with this policy and place a new order for the desired item.
This approach is particularly appropriate for limited-stock releases because we cannot guarantee that merchandise will remain available while a return is in transit.
NON-RETURNABLE ITEMS
The following items are not eligible for return unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:
- Merchandise that has been worn or used;
- Merchandise that has been washed;
- Merchandise that has been altered;
- Merchandise with stains, odors, damage, or other signs of use;
- Merchandise missing required original tags or hangtags;
- Gift cards; and
- Items specifically identified as final sale at the time of purchase.
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
SALE AND DISCOUNTED ITEMS
Unless an item is specifically identified as final sale, purchasing merchandise at a discounted or promotional price does not by itself make the item ineligible for return.
Eligible discounted merchandise remains subject to the same return requirements and 14-day return period described in this policy.
ORDER CANCELLATIONS AND CHANGES
If you need to cancel or modify an order, contact us as soon as possible at customersupport@rebelliousreborn.com.
We will make reasonable efforts to accommodate cancellation or modification requests before fulfillment begins, but we cannot guarantee that an order can be changed or canceled after it has been placed.
Once an order has been fulfilled or shipped, it cannot be canceled and will instead be subject to the applicable return requirements in this policy.
SHIPPING ISSUES
Shipping delays, lost packages, packages marked as delivered, incorrect shipping addresses, and returned-to-sender shipments are addressed in our Shipping Policy.
RETURN ABUSE
REBELLIOUS REBORN reserves the right, to the extent permitted by applicable law, to refuse returns that do not comply with this policy or where there is evidence of fraud, abuse, alteration, excessive wear, or other misuse of our return process.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
CONTACT US
For questions regarding a return, refund, damaged or incorrect order, or this policy, contact:
Rebellious Reborn, LLC
Trading as REBELLIOUS REBORN
1366 Cardiff Road
Nanty Glo, PA 15943
United States
Email: customersupport@rebelliousreborn.com
Phone: (814) 241-3146